Your jewellery should be stored in a dry place away from humidity, moisture and extreme temperatures.
Store your jewellery in its own box or pouch to prevent scratching, chipping and entanglement.
Rings and Bracelet Care
Rings and bracelets should be worn sparingly to avoid damage through impact.
Don´t forget to remove your rings when washing up or showering, as soap particles may become lodged in stone settings and crevices. Soaps can also leave a film over metal and stones, creating a dull appearance.
All Silverline silver is hand polished before sale. Exposed to the atmosphere, all silver is prone to oxidation and consequent tarnishing.
Gentle rubbing with a silver cleaning cloth will restore the original brilliance of the surface.
Do not use liquid cleaners for carved silver jewellery as the liquid dries into the engraving.
If you wear your gold-plated silver jewellery for significant periods of time, the plating will eventually wear down. To restore its appearance, you can have it re-plated.
Wear and Tear
Make sure your jewellery is not in regular contact with hard surfaces, which will scratch or wear down the plating or enamelling.
Never use detergent, soap, toothpaste etc to clean your gold jewellery.
When dressing, jewellery should always be put on last as make-up, cosmetics and perfumes can cause damage to delicate items.
All stone jewellery requires extra care and consideration during wearing to protect the setting as well as to safeguard the diamond or gemstone it holds.
We normally dispatch all orders within 48 hours i.e., 2 business days. Shipping cost of Rs. 300 apply on orders with value below Rs. 5000. Final delivery time will vary based on location and weight of purchase.
Track Your Order
You will receive a confirmation email after your order is dispatched. It shall contain the tracking number and details of the service provider for your ease.
Get in Touch
If you have any trouble reading the emails or if you haven't received any updates, please get in touch with our Support Team. Drop us an email at firstname.lastname@example.org or ring us at 8882681408 any time. You could even ping us on Instagram at Silverline Jewellery (@silverlinejewellery).
Not sure about your size? Refer to our sizing guide to get the right fit.
What can I do if my product faces damage?
Our pieces go through rigorous Quality Checks before shipment. However, if you notice a manufacturing defect, you will need to inform us within 48 hours of delivery of the product, with images, in order to receive the replacement. Our studio also offers repair services at a charge borne by the customer. Please provide the original receipt of the purchase to receive our services. Discontinued designs may not be rectified.
Do you offer customisations?
Currently, we do not. We work with lot of old silver and it is difficult to offer customisation on one of a kind, vintage pieces. However, we are more than happy to help you find pieces of your liking, which are also close to your requirement.