SHIPPING INFORMATION - INDIA
On all orders above 5000 INR we offer free Standard Shipping
Orders shipped via Standard Shipping through DTDC/Blue Dart are delivered within 6-7 business days. *Delivery to metro locations will be faster.
Standard Shipping - Orders below 5000 INR shipping charges are 200 INR
Shipping prices may vary depending on the destination and weight of your parcel. For all orders shipped within India, mandatory sales tax (GST) of 3% is added upon checkout.
IMPORTANT SHIPPING INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours/2 business days with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 0111 23350454 or email us at firstname.lastname@example.org, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.
All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.
- Pan card
- Driving License
- Voters card
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
Silverline insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift), then you accept a signature by them as well as their photo ID as evidence of delivery.