Before you return a Silverline product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in Jaipur, resulting in each product being unique and slightly different from the other. The stones therefore may vary slightly. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).
5 STEPS TO MAKING A RETURN
We are not liable for any returns that we were not notified about within 3 business days of product receipt.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES: