FAQ

  • What are Silverline Jewellery's hours of operation?

11:00 am to 6:30 pm (IST), Monday to Saturday (Not available on Indian Public Holidays.)

  • How do I make a purchase?

Browse through all our collections and categories. Once you have found an item, click on the 'Add to Cart' button below each item. Review your selection by clicking the 'Cart' link at the top of the page. You can use the 'Remove from Box' link to delete items from your Cart. If you  wish to continue browsing, click on 'Continue Shopping' button. To complete your order, click on 'Check Out' button.

  • Do I need to set up an account to place an order?

​​​​​ YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process.Register with us and you'll be able to enjoy the following benefits through your Silverline account:
- Track your orders and review past purchases.
- Save your address and crd details so you can shop even quicker next time.
- Manage your account details, address book and email preferences.
To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.

  • Are the colors of the products shown on the website accurate?

While we have made every effort to display colours of the products appear as accurately as possible on the website, we cannot guarantee that your monitor or screen display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on our website.

  • How do I know if an item is in stock?

All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email info@silverlinejewellery.in, to find out if the product can be made available or if the made to order option is available, place an advance order.

  • Where is my order?

We aim to dispatch all orders within 48 hours/2 working days. Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order. The dispatch of an order may get delayed if the ordered product fails quality check. In such an instance, we try our best to provide a replacement and ship the order subsequently.

  • What are cookies? Should we worry about them?

​​​​​​​A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your Cart, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.Registered customers who have cookies enabled will be automatically recognised when they visit Tribe Amrapali website - your name will appear in a welcome message at the top left hand corner of the website.When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognised for 14 days. After this time, users will be prompted to sign back in to their account.